I caught up on my blog-reading on Wednesday night, though I'm just getting around to commenting on it. I felt so justified when someone like Meredith Farkas feels the same way I do about the usefulness of LibQual. Since she's also talking about customer service and doesn't mention ARL, I wonder if she has had better experiences with them than I have.
I have been excited this week that Reference Universe has indeed improved their widget feature. I created a Reference Portal that is one of our Web site's most popular pages, with the Reference Universe widget right in the middle. I put in the new code and after fixing some random spaces in their code that made half of my page disappear. Once I had corrected that, I checked it. It seemed to be working from on campus, so I deleted the old code that worked on campus but would send users into randomly selected collections if they tried to use it off-campus. My mentor checked it from her home (I still don't have Internet at home, but should be getting it soon), and found the EZ Proxy working, but it wasn't limiting to only the books in our collection. She checked it again on campus last night only to find it does the same thing on campus. I hadn't realize that when I checked it. That is a big deal.
My director is presenting at ALA on Sunday and I would like for this to be working by then so she doesn't have to add any disclaimers into her speech. They are supposedly looking into it. In the meantime, I'm not sure what I should do as a temporary fix.